Kitovu / Support
How money actually moves.
Short guides for the merchant team. Each one follows a payment from the first step to the record in your portal.
Guides
Pick a flow. Follow the money.
Select a guide and watch each stage light up in order.
How a collection moves
From the moment a customer agrees to pay to the moment the payment is a record in your Transactions.
- 1RequestA checkout, link, invoice, QR code, or USSD session asks for an amount.
- 2MethodThe customer picks mobile money, a card, bank transfer, or eKash.
- 3ConfirmationThe wallet, card network, bank, or RSwitch confirms the payment.
- 4RecordThe payment appears in Transactions with a status and a receipt goes out.
Need a guide for your exact setup?
Tell us how you collect and we will walk your team through it on a call.