Kitovu / Support
From account to first payment.
Five steps. Most businesses finish the first three in one sitting, and the rest follows as soon as verification clears.
Before you begin
Three things to have ready.
Identification
A valid ID for the business owner or signatory.
Settlement account
The bank or mobile money account where cleared money should land.
Your first use case
Know whether you will collect online, in person, by invoice, or on USSD.
The path
Five steps to live payments.
Each step is a screen in the merchant portal. Nothing here needs a developer.
Create your account
Register with your business email and set a password. You will land in the merchant portal with a Get Started checklist waiting.
- Business name and email
- Phone number for alerts
Typical time5 minutesVerify your business
Add your business details and identification. Verification unlocks live collections, and the portal tells you what is still missing.
- Valid identification
- Registration documents if you have them
Typical timeSame day to a few daysChoose how to collect
Turn on Checkout for online payments, create a payment link or a QR code for the counter, or issue your first invoice.
- Checkout, links, QR, invoices
- USSD for customers without a smartphone
Typical time10 minutesTake your first payment
A customer pays with mobile money, a card, bank transfer, or eKash. The payment appears in Transactions with a status and a receipt.
- Watch it land in Transactions
- Receipts go out automatically
Typical timeImmediatelySettle and pay out
Settlement shows what has cleared. Fund the payout wallet and send money to suppliers, teams, and partners from the same portal.
- Check Settlement
- Fund wallet, then Payouts
Typical timeAs money clears
Want someone to walk you through it?
Book a 30-minute call and set up your first collection together with the Kitovu team.