Kitovu / Contact
Live on Kitovu? We’re here.
Support for businesses already taking payments. Real people, clear response times, and a named escalation path.
Median first response
0 min
Resolved on first contact
0%
Support days a week
0
Channels
Three ways to reach us.
Pick the one that fits the moment. All three land with the same team.
Before you write
What to include.
Four details turn most requests into a one-reply fix.
- Your merchant ID or business name
- The transaction reference or invoice number
- What the customer saw, and when
- A screenshot if the issue is in the portal
Response targets
Within 2 hours
Payment questions
A payment is pending, failed, or missing from Transactions.
Within 4 hours
Payout and settlement
A payout has not completed or settlement does not match.
Within 1 hour
Access and security
Locked out, lost second factor, or a credential you need revoked.
Same business day
Integration
Webhooks, API keys, or a developer question about your connection.